At VILXO, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide you with a smooth, secure, and personalized shopping experience.

1.1 Personal Information

When you place an order or interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (securely processed through trusted providers)
  • Order history and transaction details

Your payment information is never stored directly on our servers and is handled securely by certified payment processors.

1.2 Technical Information

When you browse our website, we automatically collect certain technical data, including:

  • Device type (mobile, tablet, desktop)
  • Browser type and version
  • Operating system
  • IP address
  • Pages visited, time spent on pages, and click activity

This data helps us understand how visitors use our site and improve overall performance.

1.3 Communication Information

When you contact us or interact with our services, we may collect:

  • Customer service inquiries and responses
  • Feedback and reviews
  • Marketing preferences
  • Newsletter subscription details

2. How We Use Your Information

We use your information responsibly to enhance your experience and operate our business effectively.

Your data may be used to:

  • Process and deliver your orders
  • Send order confirmations, shipping updates, and support responses
  • Provide customer service and resolve issues quickly
  • Personalize your shopping experience and recommend products
  • Improve website functionality, design, and performance
  • Send promotional emails (only if you opt-in)
  • Comply with legal and regulatory obligations

3. Data Sharing

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

However, we may share limited data with trusted partners to operate our services:

  • Payment Processors: Such as PayPal, Stripe, or Cash on Delivery providers
  • Shipping Carriers: To ensure accurate and timely delivery
  • Analytics Providers: Such as Google Analytics for website performance insights
  • Customer Support Tools: To manage and respond to your inquiries efficiently

All third-party partners are required to follow strict data protection and confidentiality standards.

4. Data Security

We take strong measures to protect your personal information from unauthorized access, misuse, or disclosure.

Our security practices include:

  • SSL (Secure Socket Layer) encryption across our website
  • Secure and verified payment gateways
  • Restricted access to sensitive data (only authorized personnel)
  • Regular system monitoring, updates, and security audits

While we implement high-level security, no online system is 100% risk-free. However, we continuously work to maintain the highest protection standards.

5. Your Rights

You have full control over your personal information. Depending on your location, your rights may include:

  • Accessing the personal data we hold about you
  • Updating or correcting inaccurate information
  • Requesting deletion of your personal data
  • Opting out of marketing communications at any time
  • Objecting to certain types of data processing
  • Requesting a copy of your data (data portability)

To exercise any of these rights, please contact us at: support@vilxo.shop

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience.

Cookies help us to:

  • Enable secure login and checkout functionality
  • Remember your preferences and settings
  • Personalize product recommendations
  • Analyze website traffic and performance
  • Support advertising and remarketing campaigns

You can choose to disable cookies through your browser settings. However, some website features may not function properly without them.

7. Children’s Privacy

VILXO does not knowingly collect or store personal information from children under the age of 13.

If we become aware that such data has been collected unintentionally, we will take immediate steps to delete it from our systems.

8. Third-Party Services

We may rely on third-party service providers for essential operations such as:

  • Payment processing
  • Shipping and logistics
  • Analytics and performance tracking
  • Customer service management

These providers only receive the necessary data required to perform their services and are contractually obligated to protect your information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Updates to our business practices
  • Improvements in security and technology

When updates are made, the “Last Updated” date will be revised accordingly. We encourage you to review this page periodically.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Business Name: VILXO
Phone: +1 (646) 852-4492
Email: support@vilxo.shop
Address: 119 Mulberry St, New York, NY 10013, USA
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)