Welcome to VILXO. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of our website, products, and services.

If you do not agree with any part of these terms, please discontinue use of our website immediately.

1. Definitions

For the purpose of these Terms & Conditions:

  • “User” refers to any individual or entity accessing or using our website
  • “Website” refers to the VILXO online store
  • “Content” includes all text, images, graphics, logos, product descriptions, and materials available on the site

2. Account Registration

To access certain features or place orders, you may be required to create an account.

By registering, you agree to:

  • Provide accurate and up-to-date information
  • Maintain the confidentiality of your login credentials
  • Accept responsibility for all activities under your account

VILXO is not liable for any loss resulting from unauthorized access to your account.

3. Use of Our Services

By using our website, you agree to:

  • Comply with all applicable laws and regulations
  • Use the website only for lawful purposes
  • Not misuse, disrupt, or interfere with website functionality
  • Not engage in fraudulent, harmful, or unauthorized activities

Any violation may result in suspension or termination of access.

4. Payment Methods

We offer secure and reliable payment options, including:

  • PayPal
  • Stripe
  • Cash on Delivery (COD) — available in most locations

All payments must be authorized by the account holder. We reserve the right to cancel any order suspected of fraud or unauthorized activity.

5. Shipping & Delivery

We currently ship within USA only.

  • Processing Time: 1–2 business days
  • Delivery Time: 3–5 business days after processing
  • Tracking details will be provided via email once your order is shipped

For more detailed information, please refer to our Shipping Policy.

6. Returns & Refunds

We aim to ensure customer satisfaction with every purchase.

  • Returns: Accepted within 30 days of delivery
  • Refunds: Issued within 7 business days after inspection
  • Items must be unused, in original packaging, and in resellable condition

For complete details, please review our Return & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to logos, images, designs, text, and product listings, is the property of VILXO and is protected by applicable copyright and trademark laws.

  • Unauthorized use, reproduction, or distribution is strictly prohibited

8. User Content

Users may submit reviews, comments, or feedback.

By submitting content, you agree that:

  • You grant VILXO a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content
  • Your content does not violate any laws or third-party rights

We reserve the right to remove any content deemed inappropriate or in violation of these Terms.

9. Prohibited Activities

You agree not to:

  • Engage in unlawful, fraudulent, or deceptive practices
  • Upload or distribute viruses, malware, or harmful code
  • Attempt unauthorized access to accounts, systems, or data
  • Disrupt or interfere with the website’s performance or security

Violation of these rules may result in immediate termination of access.

10. Privacy & Data Protection

Your privacy is important to us.

We collect and process your personal information in accordance with our Privacy Policy. We do not sell or rent your personal data to third parties for marketing purposes.

11. Disclaimer of Warranties

Our website and services are provided on an “as-is” and “as-available” basis.

We do not guarantee:

  • Uninterrupted or error-free access
  • Complete accuracy of all content
  • Continuous availability of products

Prices, product details, and availability may change without prior notice.

12. Limitation of Liability

To the fullest extent permitted by law, VILXO shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits
  • Delays or failures caused by external factors beyond our control

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of New York, United States.

14. Termination of Access

We reserve the right to suspend or terminate your access to our website at any time, without prior notice, if:

  • You violate these Terms & Conditions
  • You engage in unauthorized or harmful activities

15. Changes to Terms & Conditions

VILXO may update or modify these Terms & Conditions at any time.

  • Updates will be posted on this page
  • Continued use of the website after changes indicates your acceptance of the updated terms

We encourage you to review this page periodically.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Business Name: VILXO
Phone: +1 (646) 852-4492
Email: support@vilxo.shop
Address: 119 Mulberry St, New York, NY 10013, USA
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)