At Vilxo, we are committed to delivering your purchases quickly, securely, and transparently. This Shipping Policy explains how we handle orders, shipping, delivery timelines, and customer support.

1. Shipping Locations

We currently ship within the Pakistan
only.
Warehouse Location: 2Shop no G 6,Zainab Market, Saddar Karachi, Sindh, 74400

We do not offer international shipping at this time.

2. Shipping Costs

We offer FREE shipping across all Pakistan state, including Galinstan.
No hidden fees or additional charges apply.

3. Shipping Methods

Orders are shipped using trusted carriers such as Post office, depending on your location and product type.

4. Order Processing & Cut-Off Time

  • Orders placed before 5:00 PM PST are processed the same business day.
  • Orders placed after 5:00 PM PST are processed the next business day.
  • All processing and delivery times are based on Pacific Time Zone (PST).

5. Delivery Estimates

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Delivery Window: 4–7 business days (from order date)

Delivery times may vary depending on your location and carrier availability.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the carrier’s website.

7. Returns & Refunds

  • Returns: Accepted within 30 days of delivery
  • Refunds: Processed within 7 business days after the returned item is received
  • For detailed information, please see our Refund & Return Policy.

8. Shipping Issues

  • Incorrect or Damaged Items: Report within 24 hours of delivery
  • Lost Packages: Report if your package does not arrive within 10 business days of the shipping date

9. Order Modifications & Cancellations

You may modify or cancel your order within 24 hours of placing it.
Once shipped, the order falls under our Return & Refund Policy.

10. Delays & Exceptional Circumstances

In rare cases, delays may occur due to:

  • Severe weather conditions
  • Carrier issues
  • Supply chain disruptions or holidays

If delays occur, we will notify you by email.

11. Contact Information

For shipping-related questions or concerns, please contact us:

Business Name: VILXO
Phone: 03186428288
Email: support@vilxo.shop
Address: Shop no G 6, Zainab Market, Saddar Karachi, Sindh , 74400

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST